by arcticitgov | Jan 14, 2026 | Technology Blog
Federal program managers, CIOs, and CORs share a common responsibility in ensuring that IT systems operate reliably, securely, and without unnecessary disruption. One of the most critical components of that success is often treated as secondary: the contact center. On...
by arcticitgov | Dec 8, 2025 | Technology Blog
October and November 2025 were not great months for DNS. October 20th: AWS had a DNS meltdown that took out chunks of the internet for 15 hours. October 29th: Microsoft Azure followed with their own DNS incident impacting Azure and Microsoft 365 services for about two...
by arcticitgov | Nov 20, 2025 | Technology Blog
When Arctic IT Government Solutions (AITGS) partnered with a federal agency on a cloud services contract, we weren’t just helping them trim Azure costs. We were proving that FinOps, when done right, could turn the cloud from a line item into a mission multiplier. This...
by arcticitgov | Sep 24, 2025 | Technology Blog
Automation is reshaping how federal agencies manage casework, from fraud detection and FOIA triage to benefits eligibility and citizen complaints. In theory, it’s a win. Agencies get faster outcomes, reduced backlog, and greater consistency. However, case management...
by arcticitgov | Aug 13, 2025 | Technology Blog
Federal agencies are under increasing pressure to modernize legacy systems. At the same time, they have to navigate tight budgets, evolving demands, and higher security needs. Traditional software development is often too slow and expensive to meet these challenges....
by arcticitgov | Jul 17, 2025 | Technology Blog
For many new small business owners, federal IT contracting can feel overwhelming. The projects seem massive, the requirements endless, and the competition fierce. The key insight many successful contractors learn is fundamental: you don’t have to do this alone....
